How can we help?
Check the FAQs below or send us a message — our AI assistant will try to help right away.
Frequently Asked Questions
How do I cancel my Pro subscription?
Go to Settings → Manage Subscription. You can cancel instantly through the Stripe billing portal. You'll keep Pro access until the end of your billing period.
How do I connect Strava?
Sign in, go to Settings, and click 'Connect Strava'. You'll be redirected to Strava to authorise the connection.
My training plan didn't generate. What happened?
Plan generation requires an active Pro subscription. If you're subscribed and still seeing issues, try refreshing the page or signing out and back in.
Can I get a refund?
We handle refund requests on a case-by-case basis. Use the form below to contact us with your account email and we'll sort it out.
How do I change my email or password?
You can update your profile details in the Settings page. For password changes, use the 'Forgot password' link on the login page.
Send us a message
Our AI will respond instantly. A human will follow up if needed.
Prefer email? support@runsplit.co